PRIVACY POLICY
1.
INTRODUCTION
1.1
Welcome to the NEXEDGE Online platform run by NEXEDGE TECHNOLOGY (M) SDN BHD
and its affiliates and affiliates (individually and collectively, "
NEXEDGE Online ", "we", "us" or "our"). NEXEDGE
Online takes its responsibilities under applicable privacy laws and regulations
("Privacy Laws") seriously and is committed to respecting the privacy
rights and concerns of all Users of our NEXEDGE Online website (the
"Site") (we refer to the Site and the services we provide as
described in our Site collectively as the "Services"). We recognize
the importance of the personal data you have entrusted to us andbelieve that it
is our responsibility to properly manage, protect and process your personal data.
This Privacy Policy (“Privacy Policy” or “Policy”) is designed to assist you in
understanding how we collect, use, disclose and/or process the personal data
you have provided to us and/or we possess about you, whether now or in the
future, as well as to assist you in making an informed decision before
providing us with any of your personal data. Please read this Privacy Policy
carefully. If you have any questions regarding this information or our privacy
practices, please see the section entitled "Questions, Concerns or
Complaints? Contact Us" at the end of this Privacy Policy.
1.2
"Personal Data" or "personal data" means data, whether true
or not, about an individual who can be identified from that data, or from that
data and other information to which an organization has or is likely to have
access. Common examples of personal data could include name, identification
number and contact information.
1.3 By
using the Services, registering for an account with us, visiting our website,
or accessing the Services, you acknowledge and agree that you accept the
practices, requirements, and/or policies outlined in this Privacy Policy, and
you hereby consent to us collecting, using, disclosing and/or processing your
personal data as described herein. IF YOU DO NOT CONSENT TO THE PROCESSING OF
YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT USE OUR
SERVICES OR ACCESS OUR WEBSITE. If we change our Privacy Policy, we will post
those changes or the amended Privacy Policy on our website. We reserve the
right to amend this Privacy Policy at any time.
1.4
This Policy applies in conjunction with other notices, contractual clauses,
consent clauses that apply in relation to the collection, storage, use,
disclosure and/or processing of your personal data by us and is not intended to
override those notices or clauses unless we state expressly otherwise.
1.5
This Policy applies to both buyers and sellers who use the Services except
where expressly stated otherwise.
2. WHEN
WILL NEXEDGE Online COLLECT PERSONAL DATA?
2.1 We
will/may collect personal data about you:
(a)
when you register and/or use our Services or Site, or open an account with us;
(b)
when you submit any form, including, but not limited to, application forms or
other forms relating to any of our products and services, whether online or by
way of a physical form;
(c)
when you enter into any agreement or provide other documentation or information
in respect of your interactions with us, or when you use our products and
services;
(d)
when you interact with us, such as via telephone calls (which may be recorded),
letters, fax, face-to-face meetings, social media platforms and emails,
including when you interact with our customer service agents;
(e)
when you use our electronic services, or interact with us via our application
or use services on our website. This includes, without limitation, through
cookies which we may deploy when you interact with our application or website;
(f)
when you grant permissions on your device to share information with our
application or Platform;
(g)
when you link your NEXEDGE Online account with your social media or other
external account or use other social media features, in accordance with the
provider’s policies.
(h)
when you carry out transactions through our Services
(i)
when you provide us with feedback or complaints;
(j)
when you register for a contest; or
(k)
when you submit your personal data to us for any reason.
The
above does not purport to be exhaustive and sets out some common instances of
when personal data about you may be collected.
3. WHAT
PERSONAL DATA WILL NEXEDGE Online COLLECT?
3.1 The
personal data that NEXEDGE Online may collect includes but is not limited to:
• name;
• email
address;
•
billing address;
• bank
account and payment information;
•
telephone number;
•
information sent by or associated with the device(s) used to access our
Services or Platform;
•
information about your network and the people and accounts you interact with;
•
photographs or audio or video recordings that you share with us;
•
government issued identification or other information required for our due
diligence, know your customer, identity verification, or fraud prevention
purposes;
• any
other information about the User when the User signs up to use our Services or
website, and when the User uses the Services or website, as well as information
related to how the User uses our Services or website; and
•
aggregate data on content the User engages with.
3.2 You
agree not to submit any information to us which is inaccurate or misleading,
and you agree to inform us of any inaccuracies or changes to such information.
We reserve the right at our sole discretion to require further documentation to
verify the information provided by you.
3.3 If
you sign up to be a user of our Platform using your social media account
(“Social Media Account”), link your NEXEDGE Online account to your Social Media
Account or use any NEXEDGE Online social media features, we may access
information about you which you have voluntarily provided to your Social Media
Account provider in accordance with such provider's policies, and we will
manage and use any such personal data in accordance with this Policy at all
times
3.4 If
you do not want us to collect the aforementioned information/personal data, you
may opt out at any time by notifying our Data Protection Officer in writing
about it. Further information on opting out can be found in the section below
entitled "How can you opt-out, remove, request access to or modify
information you have provided to us?" . Note, however, that opting out of
us collecting your personal data or withdrawing your consent for us to collect,
use or process your personal data may affect your use of the Services. For
example, opting out of the collection of location information will cause its
location-based features to be disabled.
4.
COLLECTION OF OTHER DATA
4.1 As
with most websites and mobile applications, your device sends information which
may include data about you that gets logged by a web server when you browse our
Platform. This typically includes without limitation your device’s Internet
Protocol (IP) address, computer/mobile device operating system and browser
type, type of mobile device, the characteristics of the mobile device, the
unique device identifier (UDID) or mobile equipment identifier (MEID) for your
mobile device, the address of a referring web site (if any), the pages you
visit on our website and mobile applications and the times of visit, and
sometimes a "cookie" (which can be disabled using your browser
preferences) to help the site remember your last visit. If you are logged in,
this information is associated with your personal account. The information is
also included in anonymous statistics to allow us to understand how visitors
use our site.
4.2
Our mobile applications may collect precise information about the location of
your mobile device using technologies such as GPS, Wi-Fi, etc. We collect, use,
disclose and/or process this information for one or more Purposes including,
without limitation, location-based services that you request or to deliver
relevant content to you based on your location or to allow you to share your
location to other Users as part of the services under our mobile applications.
For most mobile devices, you are able to withdraw your permission for us to
acquire this information on your location through your device settings. If you
have questions about how to disable your mobile device's location services,
please contact your mobile device service provider or the device manufacturer.
4.3 As
when you view pages on our website or mobile application, when you watch
content and advertising and access other software on our Platform or through
the Services, most of the same information is sent to us (including, without
limitation, IP Address, operating system, etc.); but, instead of page views,
your device sends us information on the content, advertisement viewed and/or
software installed by the Services and the Platform and time
5.
COOKIES
5.1 We
or our authorized service providers may from time to time use
"cookies" or other features to allow us or third parties to collect
or share information that in connection with your use of our Services or
Platform. These features help us improve our Platform and the Services we
offer, or help us offer new services and features. “Cookies” are identifiers
that are stored on your computer or device that record data about your
computer or device and how and when the Services or website are used or
visited, by how many people and other activitywithin our Platform. We may link
cookie information to personal data. Cookies also link to information regarding
what items you have selected for purchase and web pages you have viewed. This
information is used to keep track of your shopping cart, f to deliver content
specific to your interests to conduct data analysis and to monitor usage of the
Services.
5.2
You may refuse the use of cookies by selecting the appropriate settings on your
browser or device. However, please note that if you do this you may not be able
to use the full functionality of our Site or the Services
6. HOW
DO WE USE THE INFORMATION YOU PROVIDE US?
6.1 We
may collect, use, disclose and/or process your personal data for one or more of
the following purposes:
(a) to
consider and/or process your application/transaction with us or your
transactions or communications with third parties via the Services;
(b) to
manage, operate, provide and/or administer your use of and/or access to our
Services and our website, as well as your relationship and user account with us;
(c) to
manage, operate, administer and provide you with as well as to facilitate the
provision of our Services, including, without limitation, remembering your
preferences;
(d) to
tailor your experience through the Services by displaying content according to
your interests and preferences, providing a faster method for you to access
your
account
and submit information to us and allowing us to contact you, if necessary;
(e) to
respond to, process, deal with or complete a transaction and/or to fulfil your
requests for certain products and services and notify you of service issues and
unusual account actions;
(f) to
enforce our Terms of Service or any applicable end user license agreements;
(g) to
protect personal safety and the rights, property or safety of others;
(h) for
identification, verification, due diligence or know your customer purposes;
(i) to
maintain and administer any software updates and/or other updates and support
that may be required from time to time to ensure the smooth running of our
Services;
(j) to
deal with or facilitate customer service, carry out your instructions, deal
with or respond to any enquiries given by (or purported to be given by) you or
on your behalf;
(k) to
contact you or communicate with you via voice call, text message and/or fax
message, email and/or postal mail or otherwise for the purposes of
administering and/or managing your relationship with us or your use of our
Services, such as but not limited to communicating administrative information
to you relating to our Services. You acknowledge and agree that such
communication by us could be by way of the mailing of correspondence, documents
or notices to you, which could involve disclosure of certain personal data about
you to bring about delivery of the same as well as on the external cover of
envelopes/mail packages;
(l) to
allow other users to interact connect with you or see some of your
activities on the Platform, including to inform you when another User has sent
you a private message or posted a comment for you on thePlatform or connected
with you using the social features on the Platform;
(m) to
conduct research, analysis and development activities (including, but not
limited to, data analytics, surveys, product and service development and/or
profiling), to analyze how you use our Services, to improve our Services or
products and/or to enhance your customer experience;
(n) to
allow for audits and surveys to, among other things, validate the size and
composition of our target audience, and understand their experience with
NEXEDGE Online’s Services;
(o) for
marketing and advertising, and in this regard, to send you by various modes of
communication marketing and promotional information and materials relating to
products and/or services (including, without limitation, products and/or
services of third parties whom NEXEDGE Online may collaborate or tie up with)
that NEXEDGE Online (and/or its affiliates or related corporations) may be
selling, marketing or promoting, whether such products or services exist now or
are created in the future. You can unsubscribe from receiving marketing
information at any time by using the unsubscribe function within the electronic
marketing material. We may use your contact information to send newsletters
from us and from our related companies;
(p) to
respond to legal processes or to comply with or as required by any applicable
law, governmental or regulatory requirements of any relevant jurisdiction, or
where we have a good faith belied that such disclosure is necessary including,
without limitation, meeting the requirements to make disclosure under the
requirements of any law binding on NEXEDGE Online or on its related
corporations or affiliates (including where applicable, the display of your
name, contact details and company details);
(q) to
produce statistics and research for internal and statutory reporting and/or
record-keeping requirements;
(r) to
carry out due diligence or other screening activities (including, without
limitation, background checks) in accordance with legal or regulatory
obligations or our risk management procedures that may be required by law or
that may have been put in place by us;
(s) to
audit our Services or NEXEDGE Online business;
(t) to
prevent or investigate any actual or suspected violations of our Terms of
Service, fraud, unlawful activity, omission or misconduct, whether relating to
your use of our Services or any other matter arising from your relationship
with us.
(u) to
respond to any threatened or actual claims asserted against NEXEDGE Online or
other claim that any Content violates the rights of third parties
(v) to
store, host, back up (whether for disaster recovery or otherwise) of your
personal data, whether within or outside of your jurisdiction;
(w) to
deal with and/or facilitate a business asset transaction or a potential
business asset transaction, where such transaction involves NEXEDGE Online’s as
a participant or involves only a related corporation or affiliate of NEXEDGE
Online as a participant or involves NEXEDGE Online and/or any one or more of
NEXEDGE Online 's related corporations or affiliates as participant(s), and
there may be other third party organizations who are participants in such
transaction. A “business asset transaction” refers to the purchase, sale,
lease, merger, amalgamation or any other acquisition, disposal or financing of
an organization or a portion of an organization or of any of the business or
assets of an organization; and/or
(x) any
other purposes which we notify you of at the time of obtaining your consent.
(collectively,
the “Purposes”).
6.2 You
acknowledge, consent and agree that NEXEDGE Online may access, preserve and
disclose your Account information and Content if required to do so by law or
pursuant to an order of a court or by any governmental or regulatory authority
having jurisdiction over NEXEDGE Online or in a good faith belief that such
access preservation or disclosure is reasonably necessary to: (a) comply with
legal process; (b) comply with a request from any governmental or regulatory
authority having jurisdiction over NEXEDGE Online; (c) enforce the NEXEDGE
Online Terms of Service or this Privacy Policy; (d) respond to any threatened
or actual claims asserted against NEXEDGE Online or other claim that any
Content violates the rights of third parties; (e) respond to your requests for
customer service; or (f) protect the rights, property or personal safety of
NEXEDGE Online, its users and/or the public.
6.3 As
the purposes for which we will/may collect, use, disclose or process your
personal data depend on the circumstances at hand, such purpose may not appear
above. However, we will notify you of such other purpose at the time of
obtaining your consent, unless processing of the applicable data without your
consent is permitted by the Privacy Laws.
7. HOW
DOES NEXEDGE Online PROTECT AND RETAIN CUSTOMER INFORMATION?
7.1 We
implement a variety of security measures and strive to ensure the security of
your personal data on our systems. User personal data is contained behind
secured networks and is only accessible by a limited number of employees who
have special access rights to such systems. However, there can inevitably be no
guarantee of absolute security.
7.2 We
will retain personal data in accordance with the Privacy Laws and/or other
applicable laws. That is, we will destroy or anonymize your personal data as
soon as it is reasonable to assume that (i) the purpose for which that personal
data was collected is no longer being served by the retention of such personal
data; and (ii) retention is no longer necessary for any legal or business
purposes. If you cease using the Site, or your permission to use the Site
and/or the Services is terminated or withdrawn, we may continue storing, using
and/or disclosing your personal data in accordance with this Privacy Policy and
our obligations under the Privacy Laws. Subject to applicable law, we may
securely dispose of your personal data without prior notice to you.
8. DOES
NEXEDGE Online DISCLOSE THE INFORMATION IT COLLECTS FROM ITS VISITORS TO
OUTSIDE PARTIES?
8.1 In
conducting our business, we will/may need to disclose your personal data to our
third party service providers, agents and/or our affiliates or related corporations,
and/or other third parties, whether sited in Singapore or outside of Singapore,
for one or more of the above-stated Purposes. Such third party service
providers, agents and/or affiliates or related corporations and/or other third
parties would be processing your personal data either on our behalf or
otherwise, for one or more of the above-stated Purposes. Such third parties
include, without limitation:
(a) our
subsidiaries, affiliates and related corporations;
(b)
buyers or sellers you have transacted with or interacted with on the Platform
or in connection with your use of the Services for the above-stated Purposes
(c)
other users of our Platform for one or more of the above-stated Purposes;
(d)
contractors, agents, service providers and other third parties we use to
support our business. These include but are not limited to those parties which
provide administrative or other services to us such as mailing houses,
logistics service providers, financial services providers, telecommunication companies,
information technology companies and data center's;
(e) a
buyer or other successor in the event of a merger, divestiture, restructuring,
reorganization, dissolution or other sale or transfer of some or all of NEXEDGE
Online’s assets, whether as a going concern or as part of bankruptcy,
liquidation or similar proceeding, in which personal data held by NEXEDGE
Online about our Service Users is among the assets transferred; or to a
counterparty in a business asset transaction that NEXEDGE Online or any of its
affiliates or related corporations is involved in; and
(f)
third parties to whom disclosure by us is for one or more of the Purposes and
such third parties would in turn be collecting and processing your personal
data for one or more of the Purposes
8.2
This may require, among other things, for us to share information including
statistical and demographic information about our Users and information about
their use of the Services with suppliers of advertisements and programming
8.3 For
the avoidance of doubt, in the event that Privacy Laws or other applicable laws
permit an organization such as us to collect, use or disclose your personal
data without your consent, such permission granted by the laws shall continue
to apply.
8.4
Third parties may unlawfully intercept or access personal data transmitted to
or contained on the site, technologies may malfunction or not work as
anticipated, or someone might access, abuse or misuse information through no
fault of ours. We will nevertheless deploy reasonable security arrangements to
protect your personal data as required by the Privacy Laws; however there can
inevitably be no guarantee of absolute security such as but not limited to when
unauthorized disclosure arises from malicious and sophisticated hacking by
malcontents through no fault of ours.
8.5 As
set forth in NEXEDGE Online’s Terms of Service, users in possession of another
User’s personal data through the use of the Services (the “Receiving Party”)
hereby agree that, they will (i) comply with all applicable personal data
protection laws with respect to any such data; (ii) allow the User whose
personal data the Receiving Party has collected (the “Disclosing Party”) to
remove his or her data so collected from the Receiving Party’s database; and
(iii) allow the Disclosing Party to review what information has been collected
about them by the Receiving Party, in each case of (ii) and (iii) above, in
compliance with and where required by applicable laws.
8.6
Notwithstanding anything set forth herein, Sellers shall comply with all
applicable Privacy Laws and, in respect of any buyer’s personal data received
from NEXEDGE Online, (i) are not permitted to use such buyer’s personal data
except as reasonably necessary to respond to buyers’ enquiries and to carry out
respond to, process, deal with or complete a transaction without the buyers’
and NEXEDGE Online prior written consent; (ii) should refrain from contacting
buyers using such information outside of the NEXEDGE Online platform; (iii) are
not permitted to disclose such buyer’s personal data to any unauthorized third
parties without the buyer’s and NEXEDGE Online prior written consent; (iv)
shall employ sufficient security measures to protect each NEXEDGE Online user’s
personal data in their possession and to delete such data as soon as reasonably
possible upon completion of the transaction; and (v) to inform NEXEDGE Online
Personal Data Protection Officer at pdp@nexedge.com.my in the event of any
potential data breach or other loss of such user’s data.
9. INFORMATION
ON CHILDREN
The
Services are not intended for children under the age of 13. We do not knowingly
collect or maintain any personal data or non-personally-identifiable
information from anyone under the age of 13 nor is any part of our Site or
other Services directed to children under the age of 13. As a parent or legal
guardian, please do not allow such children under your care to submit personal
data to NEXEDGE Online. In the event that personal data of a child under the
age of 13 in your care is disclosed to NEXEDGE Online, you hereby consent to
the processing of the child's personal data and accept and agree to be bound by
this Policy on behalf of such child. We will close any accounts used
exclusively by such children and will remove and/or delete any personal data we
believe was submitted without any parental consent by any child under the age
of 13.
10.
INFORMATION COLLECTED BY THIRD PARTIES
10.1
Our Site uses Google Analytics, a web analytics service provided by Google,
Inc. ("Google"). Google Analytics uses cookies, which are text files
placed on your computer, to help the website analyse how Users use the Site.
The information generated by the cookie about your use of the website
(including your IP address) will be transmitted to and stored by Google on
servers in the United States. Google will use this information for the purpose
of evaluating your use of the website, compiling reports on website activity
for website operators and providing other services relating to website activity
and Internet usage. Google may also transfer this information to third parties
where required to do so by law, or where such third parties process the
information on Google's behalf. Google will not associate your IP address with
any other data held by Google.
10.2
We, and third parties, may from time to time make software applications
downloads available for your use on or through the Services. These applications
may separately access, and allow a third party to view, your identifiable
information, such as your name, your user ID, your computer's IP Address or
other information such as any cookies that you may previously have installed or
that were installed for you by a third party software application or website.
Additionally, these applications may ask you to provide additional information
directly to third parties. Third party products or services provided through
these applications are not owned or controlled by NEXEDGE Online. You are
encouraged to read the terms and other policies published by such third parties
on their websites or otherwise.
11.
DISCLAIMER REGARDING SECURITY AND THIRD PARTY SITES
11.1 WE
DO NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION THAT
YOU PROVIDE ON THIRD PARTY SITES. We do implement a variety of security
measures to maintain the safety of your personal data that is in our possession
or under our control. Your personal data is contained behind secured networks
and is only accessible by a limited number of persons who have special access
rights to such systems, and are required to keep the personal data
confidential. When you place orders or access your personal data, we offer the
use of a secure server. All personal data or sensitive information you supply
is encrypted into our databases to be only accessed as stated above.
11.2 In
an attempt to provide you with increased value, we may choose various third
party websites to link to, and frame within, the Site. We may also participate
in co-branding and other relationships to offer e-commerce and other services
and features to our visitors. These linked sites have separate and independent
privacy policies as well as security arrangements. Even if the third party is
affiliated with us, we have no control over these linked sites, each of which
has separate privacy and data collection practices independent of us. Data
collected by our co-brand partners or third party web sites (even if offered on
or through our Site) may not be received by us.
11.3 We
therefore have no responsibility or liability for the content, security
arrangements (or lack thereof) and activities of these linked sites. These
linked sites are only for your convenience and you therefore access them at
your own risk. Nonetheless, we seek to protect the integrity of our Site and
the links placed upon each of them and therefore welcome any feedback about
these linked sites (including, without limitation, if a specific link does not
work).
12.
WILL NEXEDGE Online TRANSFER YOUR INFORMATION OVERSEAS?
Your
personal data and/or information may be transferred to, stored or processed
outside of your country. In most cases, your personal data will be processed in
Singapore, where our servers are located and our central database is operated.
NEXEDGE Online will only transfer your information overseas in accordance with
Privacy Laws.
13. HOW
CAN YOU WITHDRAW CONSENT, REQUEST ACCESS TO OR CORRECT INFORMATION YOU HAVE
PROVIDED TO US?
13.1
Withdrawing Consent
13.1.1
You may withdraw your consent for the collection, use and/or disclosure of your
personal data in our possession or under our control by sending an email to our
Personal Data Protection Officer at the email address listed below in Section
14.2 and we will process such requests in accordance with this Privacy Policy
and our obligations under the Privacy Laws and other applicable laws. However,
your withdrawal of consent may mean that we will not be able to continue
providing the Services to you and we may need to terminate your existing
relationship and/or the contract you have with us.
13.1.2
Where you share YouTube Content, in addition to withdrawing your consent by
emailing us pursuant to Section 13.1.1, you may also revoke NEXEDGE Online’s
access to your personal data via the Google security settings page
athttps://security.google.com/settings/security/permissions
13.1.3
Once we have your clear withdrawal instructions and verified your identity, we
will process your request for withdrawal of consent, and will thereafter not
collect, use and/or disclose your personal data in the manner stated in your
request. If we are unable to verify your identity or understand your
instructions, we will liaise with you to understand your request.
13.1.4
However, your withdrawal of consent could result in certain legal consequences
arising from such withdrawal. In this regard, depending on the extent of your
withdrawal of consent for us to process your personal data, it may mean that we
will not be able to continue providing the Services to you, we may need to
terminate your existing relationship and/or the contract you have with us,
etc., as the case may be, which we will inform you.
13.2
Requesting Access and/or Correction of Personal Data
13.2.1
If you have an account with us, you may personally access and/or correct your
personal data currently in our possession or control through the Account
Settings page on the Site. If you do not have an account with us, you may
request to access and/or correct your personal data currently in our possession
or control by submitting a written request to us. We will need enough
information from you in order to ascertain your identity as well as the nature
of your request so as to be able to deal with your request. Hence, please
submit your written request by sending an email to our Personal Data Protection
Officer at the email address listed below in Section 14.2.
13.2.2
For a request to access personal data, once we have sufficient information from
you to deal with the request, we will seek to provide you with the relevant
personal data within 30 days (or, if you are resident in Malaysia, 21 days).
Where we are unable to respond to you within the said 30 days (or, if you are
resident in Malaysia, 21 days), we will notify you of the soonest possible time
within which we can provide you with the information requested. Note that
Privacy Laws may exempt certain types of personal data from being subject to
your access request.
13.2.3
For a request to correct personal data, once we have sufficient information
from you to deal with the request, we will:
(a)
correct your personal data within 30 days (or, if you are resident in Malaysia,
21 days). Where we are unable to do so within the said period, we will notify
you of the soonest practicable time within which we can make the correction.
Note that Privacy Laws may exempt certain types of personal data from being
subject to your correction request as well as provides for situation(s) when
correction need not be made by us despite your request; and
(b) we
will send the corrected personal data to every other organization to which the personal
data was disclosed by us within a year before the date the correction was made,
unless that other organization does not need the corrected personal data for
any legal or business purpose.
13.2.4
Notwithstanding sub-paragraph (b) immediately above, we may, if you so request,
send the corrected personal data only to specific organizations to which the
personal data was disclosed by us within a year before the date the correction
was made.
13.2.5
We will/may also be charging you a reasonable fee for the handling and
processing of your requests to access your personal data. If we so choose to
charge, we will provide you with a written estimate of the fee we will be
charging. Please note that we are not required to respond to or deal with your
access request unless you have agreed to pay the fee.
13.2.6
We reserve the right to refuse to correct your personal data in accordance with
the provisions as set out in Privacy Laws, where they require and/or entitle an
organization to refuse to correct personal data in stated circumstances.
14.
QUESTIONS, CONCERNS OR COMPLAINTS? CONTACT US
14.1 If
you have any questions or concerns about our privacy practices or your dealings
with the Services, please do not hesitate to contact: support@nexedge.com.my
14.2 If
you have any complaint or grievance regarding how we are handling your personal
data or about how we are complying with Privacy Laws, we welcome you to contact
us with your complaint or grievance.
Please
contact us through email with your complaint or grievance:
E-mail:
pdp@nexedge.com.my and Attention it to the "Personal Data Protection
Officer".
Please
send all legal notices to support@nexedge.com.my and Attention it to the
“General Counsel”.
14.3
Where it is an email or a letter through which you are submitting a complaint,
your indication at the subject header that it is a Privacy Law complaint would
assist us in attending to your complaint speedily by passing it on to the
relevant staff in our organization to handle. For example, you could insert the
subject header as “Privacy Complaint”.
We will
certainly strive to deal with any complaint or grievance that you may have
fairly and as soon as possible.
Effective:
1st May 2021
Last
updated: 1st May 2021